Salesforce Field Service 2022 – Best New Features
Every season Salesforce releases new features for their products. In this …
We build Service Cloud solutions that provide user-friendly tools for addressing customer concerns quickly. Get valuable feedback, efficiently route inquiries, and provide a high level of support to keep customers coming back.
Integrate all your service channels into one platform, so your live and AI service agents can consistently deliver effective service to your customers 24/7.
We’re experts at connecting Service Cloud across the full customer lifecycle. From marketing to sales, self-service and support, we help you keep customers at the core.
With consolidated data, supervisors can create omnichannel dashboards to get insights into their agents’ activity. This provides flexibility to manage teams and adapt on the fly.
On the order management side, you’ll be able to manage a large volume of transactions directly from the same Salesforce app. Your agents can reward and inform customers, deliver exceptional service, flag accounts for potential fraud, and more.
We’ll help streamline your operations in-store and out in the field. Customize in-store activities to your customers with easy-to-use templates. Plus, create efficiencies for service reps by allowing them to prioritize and schedule store visits from a mobile app.
See how we used Service Cloud to manage issues with chat, email, phone, and more.
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Even though your customers may be purchasing from consultants, they’ll likely be inclined to call headquarters with any issues. We’ll use Service Cloud to appropriately route inquiries to support agents to minimize the strain on your business.
We understand It’s critical to know which product, from which specific lot number is having an issue. We’ll use Service Cloud to allow you to immediately track SKUs from the same batch so you can report on support cases per lot and identify potential health issues quickly.
We’ll help you identify your customers’ tech issues and get your teams involved fast. We can even build advanced implementations that create alert systems for specific product teams to get involved. Keep issues from growing, while maintaining customer loyalty.
We’ll work with you to critically optimize integrations of all your service channels for an ideal deployment. Ultimately, we’ll help your business improve your customer service by focusing on the following:
Hear from some of our Service Cloud Team members to learn why they love this Salesforce product.
I love working with Salesforce Service Cloud as it helps to enable our clients to provide faster, more efficient help to their customers through a wide variety of channels on cutting edge technology, with Salesforce’ quarterly release updates there is always fresh and exciting ways to improve the support lifecycle!
Salesforce Field Service is full of features and functions that enable companies to better serve their customers while utilizing industry-leading business processes. It really gets the juices flowing thinking about the art of the possible when looking at how to combine the best of Field Service and the rest of the Salesforce product suite
With an intuitive service console, your agents can handle all of their cases from one place. Let’s set your agents up for success with built-in productivity tools and a full view of each customer. Resolve each issue efficiently, regardless of the channel, by sending it to the correct agent based on their knowledge and skill set.
This powerful console provides an all-in-one platform to give agents visibility and improve their productivity.
To deliver outstanding service, your business needs the right process in place. We’ll help automate processes and provide agents with transparent access to the full details of every case and client interaction. It all amounts to quicker case resolutions and more productive agents.
With streamlined processes and access to the right customer data, your support team can work smarter. We’ll help set up performance dashboards you can access from anywhere to help you track KPIs and understand how your channels are being used.
Efficient processes are the key to superior service and scaling up quickly.