Retail
Consumer Goods
Franchise & Distribution
Life Sciences
Technology
Learn more about our services
Learn more about our process
Get the latest insights
Meet the
Professional Services Team
The Professional Services Team is a cross-functional team with functional team members focused on the functional activities involved in delivering a project and the technical team members help deliver the solutions. Once the Engagement team completes the sales cycle, they hand over the client and project details to us to begin the delivery of the project. We stay on top of new Salesforce capabilities in order to support our partners better.
What we do
We understand a client’s challenges and pain points to improve their business processes. We develop high-quality, creative, validated and results-driven solutions to any problem.
Our daily purpose
Our team thrives on collaboration to deliver a quality implementation from start to completion. This includes:
- Gathering requirements
- Configuring Salesforce
- Creating training materials and delivering training
- Developing solutions
- Maintaining quality coding standards
- Implementing QA processes
- Preparing for launch
- Designing the solution and creating mockups
- Engaging in peer reviews
- Writing UAT test scripts
- Migrating data
- Keeping up-to-date on Salesforce capabilities
- Creating data models, process maps & more!
- Learning & developing new skills
Insights from our team
Hear from some of our Technical team members to learn why they love working at Groundswell.
John Anthony
Sr. QA Engineer
Sharina Bansal
Project Manager
Gareth Ensor
Sr. Technical Architect
Michael Suey
Functional Consultant
John Anthony,
Sr. QA Engineer
It’s one with a very healthy work culture, a great environment to work, and very friendly colleagues. I would say it’s a global organization because we have people from across the globe and just generally very inclusive. It’s very people-centric.
Sharina Bansal,
Project Manager
At Groundswell, my experience has been awesome since my first day. I feel welcomed and proud to be part of an organization that ensures employee experience is nothing less than great. I feel that every Groundsweller can come together and help each other out, offer support, and collaborate in meaningful, productive ways. The empathetic leadership and mentoring support are next level! That is what makes me get out of my bed and go into the office every day.
Gareth Ensor,
Sr. Technical Architect
Working in the Technical team at Groundswell means working on exciting and complex technical challenges while being supported by an excellent client-focused team. Being able to bounce technical ideas or challenges off colleagues allows for some great conversations and knowledge sharing, everyone is more than willing to help out!
Michael Suey,
Functional Consultant
As a new grad I was nervous about what my first full-time job would be like, but those fears disappeared the moment I joined Camp Prosurf. I feel really lucky to be able to start off my career in an environment where I feel supported to learn, fail and grow into the best consultant I can be.
Apply for a Professional Services role today
Explore our other teams
Our cross-collaborative teams work in tandem to make amazing things happen. Explore all our teams for a closer look at our day-to-day.