Meet the
Professional Services Team

The Professional Services Team is a cross-functional team with functional team members focused on the functional activities involved in delivering a project and the technical team members help deliver the solutions.  Once the Engagement team completes the sales cycle, they hand over the client and project details to us to begin the delivery of the project. We stay on top of new Salesforce capabilities in order to support our partners better.

What we do

We understand a client’s challenges and pain points to improve their business processes. We develop high-quality, creative, validated, and results-driven solutions to any problem. 

Our daily purpose

Our team thrives on collaboration to deliver a quality implementation from start to completion. This includes:

  • Gathering requirements 
  • Configuring Salesforce
  • Creating training materials and delivering training
  • Developing solutions
  • Maintaining quality coding standards
  • Implementing QA processes
  • Preparing for launch
  • Designing the solution and creating mockups
  • Engaging in peer reviews
  • Writing UAT test scripts
  • Migrating data
  • Keeping up-to-date on Salesforce capabilities
  • Creating data models, process maps & more!
  • Learning & developing new skills 

Insights from our team

Hear from some of our Technical team members to learn why they love working at Groundswell.

Sharina Bansal

Project Manager

Gareth Ensor

Sr. Technical Architect

Kalpesh Gandhi is a key member of our Marketing Cloud Team

Kalpesh Gandhi

Sr. Technical Consultant

Sharina Bansal,
Project Manager

At Groundswell, my experience has been awesome since my first day. I feel welcomed and proud to be part of an organization that ensures employee experience is nothing less than great. I feel that every Groundsweller can come together and help each other out, offer support, and collaborate in meaningful, productive ways. The empathetic leadership and mentoring support are next level! That is what makes me get out of my bed and go into the office every day.

Gareth Ensor,
Sr. Technical Architect

Working in the Technical team at Groundswell means working on exciting and complex technical challenges while being supported by an excellent client-focused team. Being able to bounce technical ideas or challenges off colleagues allows for some great conversations and knowledge sharing, everyone is more than willing to help out!

Kalpesh Gandhi,
Sr. Technical Consultant

Becoming a senior technical consultant for Groundswell has been an incredible journey. We’re not just problem solvers; we’re fostering innovation and digital transformation, working hand in hand with our partners to harness the power of technology and develop strategies to harness the true potential of data to revolutionize industries.

Explore our other teams

Our cross-collaborative teams work in tandem to make amazing things happen. Explore all our teams for a closer look at our day-to-day.