Automating decentralized supply chain operations

Most manufacturers have the same problem – disconnection. From internal system users to external distributors and purchasing managers, we understand the needs of the manufacturing process.

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HOW WE HELP

Streamline and modernize decentralized processes

Evolving customer demands and expectations and macro-level industry shifts drive the need for digitizing supply chains and unifying platform strategies.

FEATURED partners

Accelerating Supply Chain Automation

Manufacturers need to invest in automated productivity-enhancing solutions to be able to withstand industry challenges. We will help you eliminate unplanned downtime through data-driven predictive maintenance that significantly boosts both productivity and employee efficiency.

Improving Commercial Operations

Consumer demand and raw material shortages require manufacturers to adopt new ways of thinking and producing real-time data to overcome information challenges. We will work with you to leverage predictive analytics and solutions with Salesforce removing any hurdles and barriers to accurate forecasting and daily operations.

Strengthening Channel Partnerships and Incentives

Intelligently design and implement incentive programs that strengthen partner relationships with a full picture of all buyers across channels and visibility on all terms negotiated. We will show you how easy it is to establish rebate programs, calculate rebate amounts, create payout periods, and process rebate payouts.

INDUSTRY ACCELERATOR

Integration Accelerator

Our Salesforce-SAP Connector is a versatile accelerator that provides complex ERP data integrations and supports full and delta loads with a built-in error-logging mechanism. Organizations can now view, configure, sync, and integrate their master data stored in their backend SAP S/4HANA or ERP ECC systems natively in Salesforce.

Features:

Master and Transactional Data Integration
Easy setup and control
100+ SAP APIs pre-delivered
Bi-directional syncing
Easy Business Object mapping

Any Data Connect: See your SAP tables quickly
Real-time and batch modes
Connect multiple SAP instances
Supported in both classic and Lightning UI

Learn more about this accelerator

SALESFORCE FOR MANUFACTURING

Solutions to modernize Manufacturing companies

Connected Customer Journeys

Handle all customer interactions in one place. Efficiently manage and keep track of consumer support requests, manage warranties, register products easily, and assist consumers who reach out via email or through website forms more efficiently.

Intelligent Rebate Management

Enhance incentive program visibility across your company and provide cross-sell opportunities for your dealers, distributors, and resellers. Get a complete view of how well your rebate programs are doing and easily analyze them for continued scalability and faster decision-making.

Flexible Agreement Terms

Salesforce technology allows sales agreements to be easily updated, make changes in bulk, and renewed. This includes the flexibility to add, edit, or remove products after an agreement is active, as well as changes in planned commitments and pricing requirements.

Empower your teams to manage logistics across all phases of the supply chain process. The Sales Cloud platform provides an intuitive screen with greater data visibility and the ability to track forecasts and enhances real-time collaboration across users. Your team can quickly review inventory levels of SKUs and seamlessly communicate issues related to upcoming orders.

Streamline your decentralized manual processes to service customers faster and smarter. With Service Cloud, you can track consumer issues and easily create cases, auto-generate repair authorizations, record specific information about cases, and automatically escalate cases to designated customer service managers.

Manufacturing Cloud helps to manage customer lifecycles, seamlessly share data and provide transparency across your ecosystem. Facilitate channel management and simplify collaboration with your distributors, resellers, or partners for improved efficiency and effectiveness.

SureWerx

Discover how SureWerx combined their sales and business operations into a single platform and leveraged the power of Experience Cloud to implement a publicly accessible website and a partner portal. Groundswell’s Salesforce implementation for SureWerx led to an increase in orders and the highest volume of sales.

Pricing and product performance data is easier to understand and easier to action upon.

Ryerson Steel

Ryerson Steel worked closely with our team to revamp their existing Salesforce instance to submit Order Requests for multiple items in a single action and improve inventory metrics performance and ensure the right inventory levels are available at the right place and at the right time.

Faster Processing of Sales Orders

Delta Faucet

Delta Faucet reached out to Groundswell to help implement Service Cloud for one of their newly acquired business units to streamline their decentralized manual processes, as well as their warranty returns workflow. We also developed new Einstein chatbot capabilities to improve customer experience.

Improved cross-team collaboration between support teams has resulted in better performance and reduced overhead.

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Automating decentralized supply chain operations

HOW WE HELP

Streamline and modernize decentralized processes