Business Resilience in 2023 with Salesforce
Successfully navigating disruptions and significant, unplanned changes to …
The face of retail is changing rapidly. With our experience working with some of the most well-known retail brands across a range of retail categories in over 45 languages, we’ll be your trusted advisors to navigate digital transformation.
We have expertise in Mass Merchandising, Specialty & Luxury, Restaurants, Drug & Department Stores, and beyond. We’re primed with the capacity and agility to help your business expand accounts, build customer trust, and focus on long-term growth.
The retail industry isn’t going anywhere. We can retire and consolidate several different applications, no matter how big your business is. We’ll reduce the number of systems and scale down the cost required to maintain them.
We’ll help bring data together for a unified customer view. Capture accurate behavioural data, gain confidence, and give sales teams the tools and information they need to succeed.
Keep up with changing technology and engage customers with a high level of personalization. We provide the capabilities to increase overall customer satisfaction, including real-time information for customer orders.
No matter how many retail locations your business has,
you can support them all with a fully integrated Salesforce solution.
Manage your business effectively using a single app.
Improve internal awareness and collaboration with Salesforce’s 360° View. Starting with our deep discovery process, we help retailers to define teams and processes for sales, marketing, and customer service to enable alignment.
Having the right data leads to better, more informed decisions. We work closely with retailers like you to implement easy-to-use reporting and dashboards. Your team at all levels will be able to analyze your business metrics and measure performance across targets.
Every retailer is faced with a high volume of customer issues coming from a variety of channels. We’ll use Salesforce to make it easier for your customer support teams to manage and respond to issues quickly.
As the retail landscape becomes increasingly digital, it’s more crucial than ever to adapt your strategy, creation, automation, and execution of digital content across multiple touchpoints. Marketing Cloud provides distinct journeys and campaigns for each unique customer. Easily collect and manage data for better segmentation and personalization.
We don’t have to tell you that a negative retail experience is detrimental to loyalty. With Service Cloud, you can automate routine interactions with self-service and chatbots to make customers feel heard. Make a meaningful difference in the customer experience with case management, customer support inquiries, claims, and escalation rules.
With Salesforce Platform, we can develop custom applications across endless customer-specific use cases. Maximize your investment by creating a centralized technology stack for your organization and a single source of truth. Let’s connect your enterprise and ensure your business is scalable for the future.
Customer Service automation with improved data compliance
Discover how Crocs and HEYDUDE increased their task accuracy and response time with enhanced case visibility using an optimized Salesforce instance.
They lived up to their motto of being big enough to deliver and small enough to care. They had the expertise and the resources to get the job done.– Brian Gustin, Senior Director of Customer Operations, Crocs
See how Groundswell’s agility helped Sally Beauty make a quick change to their business process.
Increase in active customers per month
Thus far, it has been a great partnership.– Kristina Garcia, CRM Manager, Sally Beauty
working to transform retail organizations
Over many years, we have worked hard to digitally transform various retail organizations by providing processes that scale for the future and grow revenue.
3x increase in customer engagement
Learn how we provided Shaklee with hyper-targeted marketing campaigns to improve customer engagement with Marketing Cloud.
You absolutely need to work with Groundswell– Marissa Contreras, VP of Digital Experience & CRM, Shaklee