Revitalizing tools & processes for Human Resources

Employee Onboarding – Integration with SAP

We built a way for when new employees are created/updated in SAP a nightly push will occur and allow Salesforce to create employees with the right permissions or update their contact values. That way, Newell’s HR team has the most updated list of employees within Salesforce, and the data is correct. Similarly, with employee termination, SAP sends the data to Salesforce. The employee’s user account is frozen as an additional precaution so that the user cannot access their Salesforce account.

Trusted Case Management Implementation

Managing Client service cases is now seamless. Newell HR teams can use the Chatter collaboration tool to communicate with both the employee and other internal staff to resolve cases efficiently. All the relevant information is easily accessible, allowing new collaborators to quickly get up to speed on the case status and key details to assist using a Close Case flow.

With automated notifications, HR teams have the confidence that they will stay on top of their cases without manually tracking down status and updates throughout the day.  Due to this improved communication, access to data, and notifications all within the Salesforce system it allows Newell’s HR team to better support their large employee base and improve the overall experience for employees.

Automated Intake Forms

Groundswell helped create a standardized process for onboarding, client services, data transaction, and off-boarding for all Employee types. Client services is an HR support form that the HR team can open on behalf of an employee or an employee can submit it to HR. This reduces the amount of time-consuming and manual tasks the HR Business Partners & Process Operating teams have to conduct.

Groundswell automated a number of the intake form tasks that Newell was doing manually before. Instead of a manual XSL form, case forms with field dependencies auto-populate with “smart fields” so fewer errors occur. 

The intake forms were integrated with SAP through MuleSoft to pull the relevant values on the fly into the form fields for a seamless user experience, providing HR business partners access to the most up-to-date values. Also, a validation of the form field data against SAP was built into the form to provide HR business partners with real-time feedback on whether the form field values meet SAP’s security rules before the case is submitted, providing the user with valuable and timely feedback to make corrections early in the process. 

Lastly, business processes to ensure consistent governance were implemented with automated intake request routing and approvals. Escalation processes based on case values can ensure Newell’s HR teams are compliant with specific state-based HR regulations on timelines, by ensuring at-risk cases are flagged early and brought to the attention of the right people.

The various features to help automate the process of filling out case forms and controls built into the solution supports a multi-pronged approach to ensure data accuracy and reduce opportunities for errors.