Groundswell Field Service POV 2022
Increasingly, companies are realizing that their Field Service technicians …
Grow your front-line service representatives to high-performing teams in Field Service with Groundswell. Having implemented Salesforce Field Service for multiple clients, including those in the Health and Fitness, Technology, and Home Renovation industries, we can help you start with a fresh project or make enhancements to an existing Field Service implementation.
Offer customers self-service for scheduling appointments in a unique to your brand customer portal and bot system, and include Last Mile notifications via the Mobile App. When necessary, your customers can easily make appointment modifications.
We can enable agents to provide more effective remote support. From on-demand video sessions with customers to AI for character and photo recognition, we keep customers at the core of your business.
With expansive caching of data, technicians can remain productive when signals are not available. Don’t let connectivity issues and remote areas stop your teams.
Anticipate service needs by providing a seamless service experience to customers across messaging, web and mobile channels. Your service professionals can complete work functions at any time and from anywhere.
We’ll provide your customers and technicians with excellent tools to ensure effective resolution. Enhance customization to fit unique needs and uplift third-party providers.
Create an exceptional customer experience no matter how large or distributed your workforce is. We’ll use Field Service to deliver improved communication across all territories. Improve your business with scheduling capabilities and automated work order management.
Help others from anywhere and schedule appointments. We understand how crucial coordinating transportation and tracking SKUs are. Get support where it needs to go quickly.
We’ll help you track large-scale disruptions and delegate tasks to the right experts. With Field Service you can track resolutions to help solve future cases in an instant. Help solve issues quickly and maintain customer loyalty.
Front-line service technicians are key representatives of your brand and we’ll work with you to not only create opportunities to cross-sell and upsell but to keep a meaningful and lasting relationship with your customers. We’ll do this by focusing on the following:
Hear from some of our Field Service team members to learn why they love this Salesforce product.
Salesforce Field Service is full of features and functions that enable companies to better serve their customers while utilizing industry-leading business processes. It really gets the juices flowing thinking about the art of the possible when looking at how to combine the best of Field Service and the rest of the Salesforce product suite
With a comprehensive view of workforce management, Field Service is able to optimize routing and scheduling. This powerful key feature resulted in increased business efficiency with the ability to perform more automated capacities while reducing overhead and manual tasks.
Field Service completely changes the game for any service focused firm who aspires to take their real-time delivery data tracking to the next level. This product is tailored to businesses whose customers value consistency, accountability and transparency by allowing key decision makers to have insights into their operations.
With predictive travel routes, your technicians can ensure their travel times are incorporated into their schedule of appointments. Set your technicians up for success with built-in travel times to resolve customer issues faster.
This powerful application provides driving directions and all the insights technicians need when in the field.
To deliver a key part of your overall business strategy, Field Service needs to be implemented correctly to retain loyal customers. We’ll help automate processes and provide dispatchers with full visibility into the mobile workforce to see every job on a single screen for key prioritization.
Create image classification and automatically prescribe the right setup for technicians. Field Service technicians can use image recognition to ensure the right product part is fixed or replaced. We’ll help you customize the app to improve service and eliminate additional trips.
Easily map out business requirements & identify gaps that can be resolved with customizations for unique services that set your brand apart.