Meet the Groundswell Marketing Cloud Team

If you have never been on either side of implementing new digital marketing strategies and platforms, it can be a daunting experience. This is why working with certified experts each having several Marketing Cloud projects under their belt is vital to ensure success.

Groundswell makes it a priority to invest in its people, and this is evident in the growth of our dedicated Marketing Cloud team, which makes up one of Groundswell’s larger internal groups. Focusing on helping customers become advanced and strategic in their marketing campaigns as well as improving the return on their investment, the team’s mission is to create an implementation roadmap that grows our customers’ businesses by delivering high-value initiatives and ensuring high satisfaction.

Get to Know Our Marketing Cloud Team

Each member of the Marketing Cloud team is also a marketer and knows the importance of building marketing personas, auditing active marketing campaigns, establishing success metrics, outlining best practices, and making reporting more accessible.

• We help customers formulate better data integration strategies.
• We excel at unifying all your marketing efforts with a significant ROI.
• We ask questions and listen to optimize your messaging.
• We help teams show the value of Salesforce Marketing Cloud for greater buy-in.
• We make sure every staff member is trained like a pro.

Skills and Competencies

With more than 50 certifications under our belt, we work in an agile setup, through a series of focused sprints, our team drives planning, developing, and testing our way toward the finish line. Using the Salesforce platform in our own departments, we are always aware of new updates and testing all the innovative ways we can customize and utilize the right solutions for our customers. We start with a detailed planning session, followed by weekly and monthly progress check-ins to best service questions and requests that arise throughout the implementation phases. 

Stats About the Team

Educational background: The educational backgrounds in the team is diverse – from arts, computer science, business administration, engineering, and more.

Number of native languages: Five, including Chinese, Hindi, Spanish, English, and Filipino.

Meet the people working behind the scenes to build the best Marketing Cloud solutions:

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Kalpesh Gandhi, Senior Technical Consultant

Certifications:

Salesforce Certified Marketing Cloud Developer
Salesforce Certified Marketing Cloud Email Specialist
Salesforce Certified Marketing Cloud Administrator
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Administrator
Marketing Cloud Personalization Accredited Professional (Interaction Studio)

Why should someone get certified in Marketing Cloud?

Marketing Cloud is the ‘digital hand’ of Salesforce which covers capabilities that connect with customers across multiple channels. Marketing Cloud can work as a standalone marketing tool or integrate with legacy platforms or CRMs to deliver the right content to the right person at the right time. Sounds exciting? 

Marketing Cloud is an emerging technology that has a lot of opportunities for each role from Business Analyst to Developer / Consultant and has a range of four certifications. Getting certified with Marketing Cloud will help you learn marketing techniques and hands-on experience to deliver solutions using the platform.

What is one feature you think adds value to Marketing Cloud?

Marketing Cloud has multiple unique features which add value to the business but from my perspective, I think that Contact Builder plays a measure role in adding additional value. Using Contact Builder, you map the data relationship between data extensions (data tables) that is further used to give a 360-degree view for each customer to deliver the right content at the right time on the right channel.

Riley Lowe, Functional Consultant

Certifications:

Salesforce Marketing Cloud Account Engagement Specialist (Pardot)
Salesforce Certified Marketing Cloud Developer
Salesforce Certified Marketing Cloud Email Specialist
Salesforce Certified Marketing Cloud Consultant
Salesforce Certified Marketing Cloud Administrator
Salesforce Certified Administrator

Why should someone get certified in Marketing Cloud?

If you are interested in marketing, Marketing Cloud provides a powerful marketing platform that helps you build strong customer relationships beyond what Salesforce CRM can do. Through Marketing Cloud you get to learn the best practices not only for the technology but also as a marketer as well.

What is one feature you think adds value to Marketing Cloud?

I think a feature that adds extreme value to Marketing Cloud is Marketing Cloud Intelligence, a marketing dashboard that allows you to connect and analyze all your data. This helps marketers dive into data and make decisions to grow.

Akhil Chanpurkar, Functional Consultant

Certifications:

Salesforce Certified Marketing Cloud Developer
Salesforce Certified Marketing Cloud Email Specialist
Salesforce Certified Marketing Cloud Consultant
Salesforce Certified Marketing Cloud Administrator
Salesforce Certified Platform Developer I

Why should someone get certified in Marketing Cloud?

Salesforce Marketing Cloud is a digital tool that helps businesses to interact with customers through any channel. It helps to unite customer data with customer behavior in real-time to create more intelligent communication and interaction that responds to customer needs. Getting the marketing cloud certification will help you to get more knowledge and experience about Marketing Cloud.

What is one feature you think adds value to Marketing Cloud?

In my opinion, the Marketing Cloud has many interesting features but I feel that the Journey Builder and Contact Builder add value to the Marketing Cloud.

Tejas Shelke, Technical Consultant

Certifications:

Salesforce Certified Marketing Cloud Developer
Salesforce Certified Marketing Cloud Email Specialist
Salesforce Certified Marketing Cloud Consultant
Salesforce Certified Marketing Cloud Administrator
Salesforce Certified Platform Developer I

Why should someone get certified in Marketing Cloud?

Doing Marketing Cloud certification is a great way to dive deep into learning about Marketing Cloud as a marketer. Plus it also builds a strong Profile for us as a Marketing Cloud Consultant.

What is one feature you think adds value to Marketing Cloud?

I think that the Customize Data & Personalization component adds value as a marketer which helps to connect with your audience on a personal level.

Anindita Pradhan, Salesforce Consultant-MC Account Engagement (Pardot) Specialist

Certifications:

Salesforce Certified Administrator
Salesforce Certified Platform Developer |
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Marketing Cloud Account Engagement Specialist (Pardot)

Why should someone get certified in Marketing Cloud?

Marketing Cloud lets you know your customer, and personalize and engage customer experiences across their entire journey. As an integrated customer engagement platform, it enables you to deliver all personalized customer engagement requirements. It gives leverage while working with MC Account Engagement (Pardot) also, being a niche skill it enhances your knowledge and definitely ups your USP.

What is one feature you think adds value to Marketing Cloud?

Despite many engaging features, being an MC Account Engagement (Pardot) Specialist I feel the Automation Rules in MC Account Engagement is an immensely helpful tool. It helps continuously filter prospects according to the set conditions which proves helpful in decision making.

Somtirtha Seal, MC Account Engagement (Pardot) Specialist

Certifications:

Salesforce Certified Administrator
Salesforce Certified Platform Developer |
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Marketing Cloud Account Engagement Specialist (Pardot)

Why should someone get certified in Marketing Cloud?

If someone is interested in knowing how to build strong Customer Relationships or how Potential Prospects are created then Marketing Cloud is the right way forward.

What is one feature you think adds value to Marketing Cloud?

Being an MC Account Engagement (Pardot) Specialist I  think the Engagement Studio Program in MC Account Engagement adds value to the Marketing Cloud. Using this feature one can nurture the prospects which then can be converted into leads/contacts in Salesforce.

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We love our craft and above all are committed to deep-diving into all the various components of Marketing Cloud to deliver the right solutions for your business. The best marketing strategies are nimble and agile, adjusting to the shifts in the marketing sphere. From digital marketing campaigns, social media, and content marketing initiatives, Marketing Cloud is one of the most robust platforms to help your team execute nearly perfect connections to retain customers. 

In order to truly differentiate ourselves, the Groundswell Marketing Cloud team uses our proven process for incredible results – from business drivers, capabilities maps, estimates, and product backlogs to demos. Contact us today to find out how we can work together: https://gscloudsolutions.com/contact-us/